The General Services section on Jazalla showcases a wide range of services offered by companies across different industries. Each service listing includes a detailed description, defined scope of work, and user reviews to help buyers evaluate offerings with confidence. Users can easily search for specific services, explore provider profiles, and request quotations directly from the platform. Additionally, built-in communication tools enable seamless interaction with service providers, ensuring smooth coordination from inquiry to delivery.

✅ Steps to Access the General Services Section

The General Services section on Jazalla provides a platform for users to explore and request services listed by providers. Follow these steps to get started:

1. Log In: Sign in to your Jazalla account using your registered credentials.

2. Navigate to Marketplace: From the left-hand sidebar menu, select Marketplace. This area serves as the central hub for all business-related features.

3. Select General Services: Within the Marketplace, click on General Services. You’ll be redirected to a dedicated page displaying all available listings.
   
   

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📋 Exploring Services Listings  

Once inside the General services, you can browse, filter, and review services using the following tools and features:

• Search Bar: Enter keywords (e.g., Building construction service) in the “What are you looking for?” field to quickly find specific products.

• Services Classification (UNSPSC): Refine results based on services classifications for more accurate searches. (e.g., Building construction management)

• Filters Options: Refine results filter by Show All, Favourite List, Price (Low to High / High to Low), New / Old, A–Z / Z–A. 

• Distance: Adjust location radius to view services within your preferred proximity. 
  
• View Options: Switch between grid and list views to customize how listings are displayed.
  

• Listing Display: Each Services listing shows key details, including:

  • Services title, image, and pricing (or RFP only if proposal is required)

  • Review and location

  • Service provider contact (e.g., Company name)

  • Service type and Payment terms

  • UNSPSC services classification with code (e.g., 76111501- Building cleaning services)

• Action Buttons: 

  • View Details: Open a full product profile with complete specifications and others details.

  • Request for Proposal (RFP): Send a proposal request directly to the service provider through message.

  • Chat: Start real-time communication with service provider.

  • Add to Favourites: Save services for quick access later.

📋 Services Details Overview

The Service Details Page provides users with a complete overview of a selected service, enabling them to understand the offering before making an inquiry or request.

• Description: The Description section outlines the service in detail, including its purpose, scope of work, and potential applications. It may also include classification references such as UNSPSC codes to standardize the service category for easier identification.

• Terms and Conditions: The Terms and Conditions section highlights important policies and agreements set by the service provider. This may cover pricing conditions, service delivery timelines, cancellation or modification rules, liability clauses, and any other contractual requirements that ensure clarity between both parties.

• Documents: The Documents section allows providers to share supporting files such as service brochures, technical proposals, certifications, or compliance documents. These resources help buyers validate credibility and gain deeper insights into the service.

• Review & Rating: The Reviews section displays feedback and ratings from previous clients, offering transparency and helping potential buyers evaluate the quality, reliability, and professionalism of the service provider.

📝 Instructions for Upload Services Catalogue

The General Services section on Jazalla allows companies to create and publish service listings to showcase their offerings and connect with potential clients. Follow the steps below to create a post, along with a detailed breakdown of each section on the create page.

1. Access the Create Page:

   • Navigate to General Services in the marketplace.

   • Click the top right button Manage Catalogue.

   • Click + Create to open the Services Create Post page.

    

2. Breakdown of Sections: 

   • General Information: Enter the essential details of your service to help buyers understand your offering clearly.

     • Service Title – Official title of the service.

     • Service Type – Define the type/category of service (e.g., installation, consultancy, maintenance).

     • Service Description – Provide a detailed overview of the service, including features, scope, and applications.

     • Price – Input the service cost.

     • Price Unit – Specify the pricing basis (e.g., per hour, per project, per consulting).

     • Payment Terms – Define accepted payment methods and conditions. (e.g., upfront, advanced, milestone)

     • Terms & Conditions / Scope of Work – Clearly outline the scope, limitations, and responsibilities associated with the service.

   • Services Classification (UNSPSC): Use standardized classification to improve discoverability.

     • Services Classification: Search or select the correct UNSPSC category step by step.

   • Documents: Add visuals and supporting materials to strengthen your service listing. 

     • Services Images: Upload one or more images (.jpg, .png, .avif) representing the service.

     • Add Documents: Attach relevant resources (.PDF, .Word, .PowerPoint, .Excel) such as service brochures, case studies, certifications, or detailed proposals.

3. Submit the Post:

   • Review all entered details across the tabs (e.g., General Information, Service Classification, and Documents).

   • Click Publish to publish your product listing or save it as a draft.

💡Tips: Always use clear services titles and Terms & Conditions / Scope of Work — buyers are more likely to engage with listings they understand instantly.

📝 How to Create Request for Proposal (RFP)

The Request for Proposal (RFP) feature on Jazalla allows buyers to invite service providers to submit proposals tailored to their project needs. This process ensures clarity in scope, transparency in communication, and smooth contract finalization. Below is the step-by-step guide for creating, sending, and managing an RFP.

• Initiating an RFP: 

  • From the Services Listing Page, click the Request Proposal button located on the right side of the listing.

  • You will be redirected to the RFP Form Page.

• Completing the RFP Form: Fill in the required details to ensure suppliers have complete information: 

  • Details – Clearly define the scope of work and expectations.

  • Service Start date, Proposed Duration, Proposed Duration unit – Specify the expected completion or project delivery timeframe with duration unit.

  • Payment mode – Outline your payment terms.

  • Service Type – Indicate the services type.

  • Working Location – Provide the location details where required this service.

  • Attachment – Upload supporting files (e.g., project documents, drawings, terms of reference).

Once completed, click Save Request to submit your RFP.

✅ Providing complete and precise details helps service providers prepare competitive proposals and minimizes the need for repeated clarifications.

• Chat Integration: 

  • After submission, you will be redirected to the Chat Module where your RFP is logged.

  • The service provider instantly receives a notification and can view your request in their chat.

• Service provider response: 

  • Within the chat, the service provider reviews the RFP details.

  • They use the Respond button to prepare and send their official proposal.

  • The buyer receives this response directly in the chat thread for review.

• Buyer Review and Acceptance: 

  • The buyer reviews the service provider’s proposal, including scope, timeline, and terms.

  • If acceptable, the buyer clicks Accept Response to confirm.

• Contract Finalization: 

  • Once accepted, the RFP is formally converted into a Contract.

  • Both parties can access the contract within the system for reference and compliance.

✅ This structured workflow ensures a seamless transition from proposal request to contract agreement, keeping all communication and documentation centralized within the platform’s chat system.

📝 Manage RFP History/Logs

The RFP History/Logs page provides a complete record of all proposal activities, ensuring transparency and easy tracking of each request. Every RFP initiated by your company is automatically saved and displayed in a structured table format. From this page, you can monitor the full lifecycle of an RFP — from creation, service provider responses, and buyer acceptance, to final contract issuance.

Each row represents a unique RFP, showing key details such as RFP No, Issued By, Issued For, Contract No, Total Value, Start Date, and Action. This enables both buyers and service providers to quickly identify the status and progress of their proposals.

The right sidebar actions make the page highly interactive. Users can instantly open chat to view the complete communication history, review all shared details and documents, and continue negotiations. Once a proposal is accepted, the system also links the finalized Contract directly within the sidebar, ensuring smooth access and reference at any stage.

✅ This page acts as a centralized logbook of all RFP activities, combining contract tracking, service monitoring, and communication history in one place for maximum efficiency.